We are looking for Service Desk Specialist 2021-05-12

We are looking for Service Desk Specialist

NEO Finance is a fast-growing FinTech company with offices in Lithuania and the Netherlands, uniting 30+ professionals in various fields. The company, which is listed on the Nasdaq First North Stock Exchange, brings under its wing brands such as Paskolų Klubas, the largest mutual lending platform in Lithuania, and Neopay, a payment initiation service provided in the Europe. NEO Finance is looking for a Service Desk Specialist to join our team.

As a member of our Service Desk team, you need to be a service-oriented, customer-focused and quick-thinking person who likes to solve problems. As you will have to touch several projects and support users in an international environment, excellent communication skills in Lithuanian and English are quite important. If you want to grow as a good specialist, NEO Finance is a great place to start.

 Tasks waiting for you:

  • Consult internal system staff and clients handling support requests;

  • Identify the causes of the incident, replicate and refer them to a solution;

  • Make sure that our clients don’t have outstanding issues through customer service

  • Collaborate with colleagues to improve products according to customer needs.

We hope that you:

  • Have basic knowledge in the field of IT ;

  • You are able to provide information clearly;

  • You have analytical thinking and are attentive to detail;

  • You have good investigative skills;

  • You are able to quickly absorb information;

  • You are able to work most of the time independetly

  • Properly communicate with insuring analytical reasons

You will have an extra point if:

  • You have similar work experience;

  • You have an experience in writing a SQL Query;

  • You have held customer-facing positions and are familiar with Scrum and Kanban;

We promise you:

  • Competent remuneration and motivating bonus system according your achieved reasons

  • Provide the possibility to work remotely 2 days per week

  • Provide all information about P2P loans, investing, SEPA payments and payment initiation service

  • A team with the best specialist in your field

Send you CV by email: [email protected]



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