The updated NEO Finance service pricing will take effect on September 1, 2025.
Important Information About Service Fee Changes
We would like to inform you that, effective from September 1, 2025, an updated service pricing structure will come into force at NEO Finance.
To enhance clarity and transparency, we have restructured our fee system: services are now grouped by clearer categories, some fees have been adjusted, and new ones introduced. All new fees and changes to existing fees are marked in red in the document.
Please note that the pricing changes effective from September 1, 2025, are primarily targeted at legal entities. Please note that the updated fees do not apply to credit agreements, their conclusion, or the administration of investments.
For individual clients, the pricing has changed for certificates confirming account openings and balances, and a priority processing coefficient has been introduced for urgent issuance of such certificates. While the urgency coefficient is new, previously we did not issue certificates within one day — now the client has the option to receive the certificate extremely quickly.
Additionally, a closure fee is being introduced in cases where the account is closed due to violation of essential contractual terms or breaches of anti-money laundering and/or counter-terrorism financing regulations. This change applies only in exceptional cases related to such violations.
If you agree with these changes, no action is required – the updated pricing will take effect automatically from September 1, 2025.
If you do not agree with the changes, you have the right to terminate, without any additional cost, those service agreements that are affected. You must inform us in writing and fulfill any obligations related to the services by September 1, 2025.
Want to see all the changes?
View changes for business clients
View changes for private clients
View cahanges for Neopay clients
If you have any questions or need more information, feel free to contact our client service team at [email protected]
