EN
LT
NL
NOTICE REGARDING THE TRANSFER OF WITTY GLOBAL, UAB CUSTOMER FUND BALANCES AND RELATED OBLIGATIONS
NEO Finance, AB (legal entity code 303225546, electronic money institution licence No. 7, registered address Ukmerges g. 126, LT-03162 Vilnius, Lithuania) informs that, as of 3 August 2026 (the "Transfer Date"), it will take over a portion of the unclaimed electronic money balances of Witty Global, UAB (legal entity code 305433923, electronic money institution licence No. 79, "Witty") customers, together with the related obligation to repay such balances.
1. Who This Notice Applies To
This notice applies to Witty customers whose agreement with Witty was terminated as part of Witty’s wind-down plan, coordinated with the Bank of Lithuania, and who have not yet withdrawn their remaining electronic money balance. This notice informs you about the planned transfer from Witty to NEO Finance of the obligation to repay your remaining balance and the related right to collect a fee.
2. Who Will Be Responsible for Your Funds, and From When
- Until the Transfer Date (up to and including 3 August 2026), your balance is held and safeguarded by, and Witty Global, UAB remains responsible for its repayment.
- From the Transfer Date, your balance will be held and the repayment obligation carried out by NEO Finance, AB. From that date, NEO Finance will treat your funds as customer funds, applying the same safeguarding and segregation measures as it applies to its own customers' funds, and will hold them as your property.
- The transfer does not change the legal status of the funds — they remain your property at all times.
3. What Is Being Transferred, and What Is Not (Allocation of Responsibility, With Examples)
To avoid confusion as to which company to contact on a particular matter, we clarify the following:
NEO Finance is taking over:
- the obligation to repay your unclaimed electronic money balance as it stood on the Transfer Date;
- the right to continue calculating and collecting the funds administration/safeguarding fee set by Witty (see Section 5 below).
NEO Finance is NOT taking over, and is not responsible for:
- any actions, decisions or obligations of Witty arising before the Transfer Date (for example, if you believe that Witty incorrectly calculated or deducted a fee before 3 August 2026, or if you have complaints regarding the manner in which Witty terminated your agreement, its customer service prior to that date, or any other actions of Witty prior to the Transfer Date) — such matters should be directed to Witty;
- any disputes or complaints relating to services provided by Witty prior to the start of the wind-down process.
Practical example: if a fee was deducted in July 2026 (i.e., before the Transfer Date) and you believe it was calculated incorrectly, please contact Witty regarding that deduction. If a fee is deducted in September 2026 (i.e., after the Transfer Date), please contact NEO Finance regarding that deduction.
4. How the Currency of Your Funds Will Change
If your balance is currently held in a currency other than EUR, Witty will convert it into EUR before transferring it to NEO Finance, applying the official reference exchange rate published by the Bank of Lithuania, valid on the conversion date. After the Transfer Date, your balance will be held and repaid in EUR only.
If you do not want your balance to be converted into EUR, you have the right to contact Witty before the Transfer Date and withdraw your funds in their current currency.
5. Fee
Witty currently applies a funds administration/safeguarding fee amounting to 0.5% of the balance held per calendar month, subject to a minimum monthly fee of EUR 1. From the Transfer Date, the right to calculate and collect this fee will pass to NEO Finance, and the fee amount and terms (0.5% per month, minimum EUR 1/month) will remain unchanged. The fee is, and will continue to be, applied in accordance with the requirements of Article 6 of the Law on Electronic Money and Electronic Money Institutions of the Republic of Lithuania, i.e., not exceeding the actual costs incurred for administration/safeguarding. Further information on applicable fees will be published transparently before the transfer process begins.
6. Your Right to Withdraw Your Funds Before the Transfer
Until the Transfer Date (3 August 2026), you have the right to contact Witty at any time and withdraw your entire electronic money balance at its nominal value, subject to applicable terms and legal requirements. If you do not withdraw your balance by that date: (i) your balance will be transferred to NEO Finance; and (ii) any non-EUR balance will be converted into EUR.
7. How Settlement Will Take Place After the Transfer Date
To withdraw your balance after the Transfer Date, you will need to contact NEO Finance using the contact details provided below. Before making any payment, NEO Finance will:
- verify your identity using proportionate measures, based on your identification data transferred by Witty (if the data is insufficient or outdated, NEO Finance may ask you to update it);
- carry out a check against international sanctions lists;
- repay funds only to an account opened in your (the customer's) name.
These measures are applied in order to comply with the requirements of the Law on the Prevention of Money Laundering and Terrorist Financing and are a necessary condition for your funds to be returned safely and to the correct person.
8. Customer Data
In connection with the planned transfer, certain information relating to you, including personal data, as well as account data, will be transferred to NEO Finance to the extent necessary for: implementing the transfer; complying with funds safeguarding requirements; refunding any remaining balance; providing customer support; preventing fraud; fulfilling anti-money laundering obligations; carrying out sanctions screening; and complying with other applicable legal requirements. More detailed information on how NEO Finance will process your personal data is provided in the Privacy Notice here.
9. Complaints Handling
- For matters relating to actions taken by Witty before 3 August 2026 (e.g., previously deducted fees, or the circumstances of the agreement termination) — please contact Witty Global, UAB by email at [email protected].
- For matters relating to the repayment of your balance, the applicable fee, or customer service from 3 August 2026 onwards — please contact NEO Finance, AB using the contact details below. NEO Finance's official complaints handling procedure is published at https://www.neofinance.com/en/page/4/complaints-procedure
10. NEO Finance Contact Details
- Email: [email protected]
- Telephone: +370 687 00300
- Website: https://www.neofinance.com
This notice is published on the NEO Finance website and will remain available until all transferred balances have been withdrawn, deemed unclaimed, or other applicable procedures have been initiated. An individual notice is also being sent to your known email address.